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Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Administrator

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Protocol Name from Source:

Recovery Self-Assessment (RSA) - Administrator Version

Availability:

Publicly available

Description:

The Recovery Self-Assessment (RSA) administrator/manager version is a 36-item, provider-completed rating scale that focuses on perceptions of recovery principles and overall quality of services, including determination, staff helpfulness, and staff responsiveness. The RSA includes six subscales: life goals, consumer involvement and diversity of treatment options, consumer choice, individually tailored services, and inviting environment. Each item is rated on a 5-point scale (1 = Strongly Disagree; 5 = Strongly agree). Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.

Protocol:

Code: ______

Recovery Self-Assessment (RSA)

Administrator/Manager Version

Please circle the number below which reflects how accurately the following statements describe the activities, values, policies, and practices of this program.

[img[661501_img1.png|]]

N/A = Not applicable

D/K = Don’t Know

1. Staff make a concerted effort to welcome people in recovery and help them to feel comfortable in this program.

1

2

3

4

5

N/A

D/K

2. This program/agency offers an inviting and dignified physical environment (e.g., the lobby, waiting rooms, etc.).

1

2

3

4

5

N/A

D/K

3. Staff encourage program participants to have hope and high expectations for their recovery.

1

2

3

4

5

N/A

D/K

4. Program participants can change their clinician or case manager if they wish.

1

2

3

4

5

N/A

D/K

5. Program participants can easily access their treatment records if they wish.

1

2

3

4

5

N/A

D/K

6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of program participants.

1

2

3

4

5

N/A

D/K

7. Staff believe in the ability of program participants to recover.

1

2

3

4

5

N/A

D/K

8. Staff believe that program participants have the ability to manage their own symptoms.

1

2

3

4

5

N/A

D/K

9. Staff believe that program participants can make their own life choices regarding things such as where to live, when to work, whom to be friends with, etc.

1

2

3

4

5

N/A

D/K

10. Staff listen to and respect the decisions that program participants make about their treatment and care.

1

2

3

4

5

N/A

D/K

11. Staff regularly ask program participants about their interests and the things they would like to do in the community.

1

2

3

4

5

N/A

D/K

12. Staff encourage program participants to take risks and try new things.

1

2

3

4

5

N/A

D/K

13. This program offers specific services that fit each participant’s unique culture and life experiences.

1

2

3

4

5

N/A

D/K

14. Staff offer participants opportunities to discuss their spiritual needs and interests when they wish.

1

2

3

4

5

N/A

D/K

15. Staff offer participants opportunities to discuss their sexual needs and interests when they wish.

1

2

3

4

5

N/A

D/K

16. Staff help program participants to develop and plan for life goals beyond managing symptoms or staying stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies).

1

2

3

4

5

N/A

D/K

17. Staff routinely assist program participants with getting jobs.

1

2

3

4

5

N/A

D/K

18. Staff actively help program participants to get involved in non-mental health/addiction related activities, such as church groups, adult education, sports, or hobbies.

1

2

3

4

5

N/A

D/K

19. Staff work hard to help program participants to include people who are important to them in their recovery/treatment planning (such as family, friends, clergy, or an employer).

1

2

3

4

5

N/A

D/K

20. Staff actively introduce program participants to persons in recovery who can serve as role models or mentors.

1

2

3

4

5

N/A

D/K

21. Staff actively connect program participants with self-help, peer support, or consumer advocacy groups and programs.

1

2

3

4

5

N/A

D/K

22. Staff actively help people find ways to give back to their community (i.e., volunteering, community services, neighborhood watch/cleanup).

1

2

3

4

5

N/A

D/K

23. People in recovery are encouraged to help staff with the development of new groups, programs, or services.

1

2

3

4

5

N/A

D/K

24. People in recovery are encouraged to be involved in the evaluation of this agency’s programs, services, and service providers.

1

2

3

4

5

N/A

D/K

25. People in recovery are encouraged to attend agency advisory boards and management meetings.

1

2

3

4

5

N/A

D/K

26. Staff talk with program participants about what it takes to complete or exit the program.

1

2

3

4

5

N/A

D/K

27. Progress made towards an individual’s own personal goals is tracked regularly.

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2

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4

5

N/A

D/K

28. The primary role of agency staff is to assist a person with fulfilling his/her own goals and aspirations.

1

2

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4

5

N/A

D/K

29. Persons in recovery are involved with facilitating staff trainings and education at this program.

1

2

3

4

5

N/A

D/K

30. Staff at this program regularly attend trainings on cultural competency.

1

2

3

4

5

N/A

D/K

31. Staff are knowledgeable about special interest groups and activities in the community.

1

2

3

4

5

N/A

D/K

32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests.

1

2

3

4

5

N/A

D/K

Separate Section for Administrators Only

33. This agency provides formal opportunities for people in recovery, family members, service providers, and administrators to learn about recovery.

1

2

3

4

5

N/A

D/K

34. This agency provides structured educational activities to the community about mental illness and addictions.

1

2

3

4

5

N/A

D/K

35. This agency provides a variety of treatment options for program participants (e.g., individual, group, peer support, medical, community-based, employment, skill building, employment, etc.).

1

2

3

4

5

N/A

D/K

36. Groups, meetings, and other activities are scheduled in the evenings or on weekends so as not to conflict with other recovery-oriented activities such as employment or school.

1

2

3

4

5

N/A

D/K

Scoring:

Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.

Personnel and Training Required

None

Equipment Needs

None

Requirements

Requirement CategoryRequired
Average time of greater than 15 minutes in an unaffected individualNo
Major equipmentNo
Specialized requirements for biospecimen collectionNo
Specialized trainingNo

Mode of Administration

Self-administered

Life Stage:

Adult

Specific Instructions:

Note that there are client, clinician, family/ally, and executive leadership versions of the Recovery Self-Assessment (RSA). Any one of these can be used alone or in conjunction with one another.

Research Domain Information

Release Date:

January 17, 2017

Definition

A questionnaire to assess recovery orientation of mental health services.

Purpose

This measure assesses the degree to which patients believe that their mental health-care programs implement practices consistent with the principles of recovery-oriented care. Recovery-oriented care is tailored to the individual and promotes patient involvement and hope by enabling patients to define and pursue their own goals.

Selection Rationale

The Recovery Self-Assessment (RSA) is a brief, reliable, valid, and widely used, provider-completed questionnaire that measures the perceptions of recovery principles and overall quality of mental health services.

Language

English

Standards

StandardNameIDSource
Common Data Elements (CDE)Mental Health Service Recovery Orientation and Care Quality - Manager Perception Assessment Scale5628105CDE Browser

Process and Review

The Expert Review Panel has not reviewed this measure yet.

Source

O’Connell, M., Tondora, J., Croog, G., Evans, A., & Davidson, L. (2005). From rhetoric to routine: Assessing perceptions of recovery-oriented practices in a state mental health and addiction system. Psychiatric Rehabilitation Journal, 28(4), 378-386.

General References

McLoughlin, K. A., & Fitzpatrick, J. J. (2008). Self-reports of recovery-oriented practices of mental health nurses in state mental health institutes: Development of a measure. Issues in Mental Health Nursing, 29(10), 1051-1065.

McLoughlin, K. A., Du Wick, A., Collazzi, C. M., & Puntil, C. (2013). Recovery-oriented practices of psychiatric-mental health nursing staff in an acute hospital setting. Journal of the American Psychiatric Nurses Association, 19(3), 152-159.

Ye, S., Pan, J. Y., Wong, D. F. K., & Bola, J. R. (2013). Cross-validation of mental health recovery measures in a Hong Kong Chinese sample. Research on Social Work Practice, 23, 311-325.

Protocol ID:

661501

Variables:

Export Variables
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