Protocol - Mental Health Services Satisfaction

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Protocol Name from Source:

Mental Health Statistics Improvement Program (MHSIP) Youth Services Survey (YSS)


Publicly available


The Mental Health Statics Improvement Program (MHSIP) Youth Services Survey (YSS) is a 25-item, self-administered rating scale that captures a patient’s viewpoint about service satisfaction. The YSS should be completed in proximity to another professional or person to discuss any questions or issues. Each item is rated on a 5-point scale (1 = Strongly Disagree, 2 = Disagree, 3 = Undecided, Agree = 4, Strongly Agree = 5). Ratings from the individual items can be added together to yield a total score, with higher scores indicating greater satisfaction.



Please help our agency make services better by answering some questions about the services you received OVER THE LAST 6 MONTHS. Your answers are confidential and will not influence the services you receive. Please indicate if you Strongly Disagree, Disagree, Are Undecided, Agree, or Strongly Agree with each of the statements below. Put a cross (X) in the box that best describes your answer. Thank you!!!

Strongly Disagree (1)

Disagree (2)

Undecided (3)

Agree (4)

Strongly Agree (5)

1. Overall, I am satisfied with the services I received.

2. I helped to choose my services.

3. I helped to choose my treatment goals.

4. The people helping me stuck with me no matter what.

5. I felt I had someone to talk to when I was troubled.

6. I participated in my own treatment.

7. I received services that were right for me.

8. The location of services was convenient.

9. Services were available at times that were convenient for me.

10. I got the help I wanted.

11. I got as much help as I needed.

12. Staff treated me with respect.

13. Staff respected my family’s religious/spiritual beliefs.

14. Staff spoke with me in a way that I understood.

15. Staff were sensitive to my cultural/ethnic background.

As a result of the services I received:

16. I am better at handling daily life.

17. I get along better with family members.

18. I get along better with friends and other people.

19. I am doing better in school and/or work.

20. I am better able to cope when things go wrong.

21. I am satisfied with my family life right now.

22. What has been the most helpful thing about the services you received over the last 6 months?

23. What would improve the services here? ______________________________________

Personnel and Training Required


Equipment Needs



Requirement CategoryRequired
Average time of greater than 15 minutes in an unaffected individualNo
Major equipmentNo
Specialized requirements for biospecimen collectionNo
Specialized trainingNo

Mode of Administration


Life Stage:


Specific Instructions:

The process of the Youth Services Survey (YSS) should be completed in proximity to another processional or person to discuss any questions or issues.

The Early Psychosis Working Group recommends that the YSS protocol be used in populations younger and older than 18 years of age.

Research Domain Information

Release Date:

January 17, 2017


A questionnaire to assess a patient’s perception of care and to indicate areas of strength and weakness with respect to patient access to services.


This measure assesses a patient’s perceptions about accessibility, quality, and impact of mental health services. This measure can also be used to monitor change in psychosocial indicators that are a result of care.

Selection Rationale

The Mental Health Statistics Improvement Program (MHSIP) Youth Services Survey (YSS) is a reliable and valid self-administered questionnaire that measures perception of care and areas of strength and weaknesses of services. The YSS also maps to the five core processes of the CHIME recover framework: Connectedness, Hope, Identity, Meaning, and Empowerment.




Common Data Elements (CDE)Mental Health Youth Service Survey Assessment Scale5628095CDE Browser

Process and Review

The External Review Panel has not yet reviewed this measure.


Brunk, M., Koch, J. R., & McCall, B. (2000). Report on parent satisfaction with services at community services boards. Richmond, VA: Virginia Department of Mental Health, Mental Retardation, and Substance Abuse Services.

General References

Riley, S. E., Stromberg, A. J., & Clark, J. (2005). Parental satisfaction with children’s mental health services with the Youth Services Survey for Families. Journal of Child and Family Studies, 14(1), 87-99.

Shafer, A. B., & Temple, J. M. (2013). Factor structure of the Mental Health Statistics Improvement Program (MHSIP) Family and Youth Satisfaction Surveys. Journal of Behavioral Health Services and Research, 40(3), 306-316.

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